Please keep in mind that it may take additional time for your bank or credit card company to process and reflect the refund. If approved, we will initiate the refund process, and the funds will be automatically returned to your original payment method within 10 business days. Once we receive and inspect your return, we will notify you regarding the approval of your refund. While you are responsible for the return shipping costs to our warehouse, Sleep Zen will cover the expenses associated with sending the exchange back to you, our valued customer. That's why we offer a generous 7-day return policy, giving you ample time to request a return after receiving your item. Remember, returns sent without prior authorization will not be accepted. Returns: At Sleep Zen, we value your satisfaction. If your exchange is approved, we will guide you through the return process, and once we receive and inspect the return package, we will send out your exchange and notify you accordingly. Should you wish to initiate an exchange, please contact us at Kindly provide your order number, along with detailed descriptions and pictures related to the exchange request. If you have any questions or concerns about specific items, please don't hesitate to get in touch with us. We will promptly evaluate the issue and take appropriate measures to rectify the situation.įor hygiene reasons, certain items such as the sleep headband and mask cannot be returned if they have been worn or used.
If you notice any defects, damage, or receive an incorrect item, please notify us immediately. We urge you to carefully inspect your order upon delivery.
#ZEN SLEEP SACK RETURN POLICY FREE#
For any queries regarding returns, feel free to contact us at Attention to Damages and Issues: Please be aware that you are responsible for covering the costs of returning the product to our warehouse. Please note that we cannot accept any items sent back without prior authorization. If your return request is accepted, we will guide you through the necessary steps and provide instructions on where to send the package. To begin the return process, simply reach out to us at Kindly provide your order number along with detailed descriptions and pictures of any damages or issues you've encountered. Please ensure you include the receipt or proof of purchase. To qualify for a return, your item must be in its original condition, unused, unworn, with tags intact, and in the original packaging. At Sleep Zen, we value your satisfaction.
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